1. How and why PBL collects personal information
2. Will your personal information be given to anyone else?
3. How is your personal information stored?
4. Your right of access and correction
5. Online collection of personal and non-personal information
6. Additional Privacy Information & How to Contact PBL

1. How and why PBL collects personal information

PBL needs to collect personal information in order to conduct its business.

Shareholders: PBL’s share and note registrar, Computershare Investor Services Pty Limited (Computershare) collects personal information about its shareholders and noteholders. This may occur when you purchase shares or unsecured notes (Perpetual Adjusting Rate Securities), or address queries about investing in PBL to Computershare. Computershare collects and handles this personal information on behalf of PBL. From time to time and in order to manage our relationship with our shareholders, PBL may collect personal information about our shareholders and investors from Computershare.

Business contacts: Sometimes, PBL needs to collect personal information from people we do business with. This will usually happen when we collect the name and business contact details of a person who is the contact in a government agency or company we deal with, or in one of our contractors or suppliers.

Website users: PBL may also collect personal information through its website (for example, if you e-mail our webmaster with a question about our website).

PBL’s policy is only to use personal information collected from its business contacts or the users of its website for the business purpose for which it was collected, and not for any other purpose.

We do not collect personal information that we do not need.


2. Will your personal information be given to anyone else?

PBL will not sell, rent or trade personal information about you to or with others. Personal information collected by PBL may be disclosed to third parties to whom we outsource specialised functions (such as mailing houses or printing companies), and if so, we take steps to ensure that those contractors:

• comply with the NPPs when they handle personal information about you (regardless of whether they are a small business, and would otherwise be exempt from the NPPs); and
• are authorised only to use personal information in order to provide the services or to perform the functions required by PBL.

The only other time PBL would make disclosures of personal information is if we are required to do so by law, or if the disclosure is permitted under the Privacy Act.


3. How is your personal information stored?

PBL takes physical, electronic and managerial steps to ensure that the personal information it holds is secure from unauthorised access, destruction, use, modification or disclosure. PBL only permits your details to be accessed by authorised personnel, and we educate our staff about their responsibilities under the NPPs.


4. Your right of access and correction

Under the Privacy Act, you have the right to seek access to information which PBL holds about you (although there are some exceptions to this). You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date.

If you wish to exercise your right under the Privacy Act to seek access to the personal information that PBL holds about you, or if you believe that personal information about you is not accurate, complete or up to date, you should contact PBL, including the details of your request for correction. The contact details can be found at the end of this Privacy Policy.

Please note that the personal information we hold about you will be information that you have provided us (or Computershare).

If you request, PBL shall provide access to personal information to which you have a right of access under the Privacy Act. It will assist PBL to process your request if you can specify the personal information you are seeking access to (eg by providing details of when you provided personal information to us, and in what context).

PBL may ask you to pay its reasonable costs of responding to your request. PBL's policy is to consider requests for access or correction within a reasonable time.


5. Online collection of personal and non-personal information.

Our website automatically collects other information when you visit our website. For example, for each visitor to our website, our server automatically recognises and stores the visitor’s domain name, but not their email address.

Our website also uses cookies. Most web browsers are set by default to accept cookies. However, if you do not wish to receive any cookies you may set your browser to either prompt or refuse cookies, but this may mean you cannot access all the features of the website. We use cookies for tracking the statistics about the use of our website. This allows us to improve the layout and functionality of our website. This tracking is conducted in such a way to ensure the anonymity of visitors. The cookie may identify your computer, but it should not identify you.

Our website contains links to other websites, for your convenience and information. When you access a website other than www.pbl.com.au, please understand that PBL is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.


6. Additional privacy information & How to contact PBL.

PBL may change this Privacy Policy at any time. We will make this Privacy Policy available to anyone who requests it, either at our offices or through our website.

For further information about privacy issues, see the Australian Federal Privacy Commissioner’s website at www.privacy.gov.au.

If you have a privacy concern or query, please contact the following –

1. For all matters concerning shareholders and noteholders: privacy@computershare.com.au
2. For all other matters: contact@pbl.com.au

The PBL Privacy Policy was last updated on 19 April 2004.